Returns
Last Updated: August 19, 2026
Although we are unable to accept returned plants and trees, our Alive & Thrive Guarantee provides coverage for eligible live plants for one year from the date of delivery, subject to the terms. This helps us keep all of our plants healthy, and allows us to protect the plants and trees at our nursery from any pests or disease a plant may have come into contact with after it leaves our nursery.
If you have an issue with your plant or tree, please get in touch with us as soon as possible so we can provide expert assistance and a replacement, if needed. Rather than send your plant back, we encourage you to make the world a little greener—find a spot to plant it, compost it, or share it with a friend!
Garden supplies and hard goods are eligible for return within 60 days of purchase, including fertilizers, planting mixes, planting kits, containers, tools, hoses and watering bags. Please ensure items are in their original packaging. The customer will be responsible for return shipping. There is no restocking fee for garden supplies returns.
Before you send a supply or hard good return, please get in touch to let us know. Returns can be shipped to:
Trees.com
Attn: Returns
2621 Old Nation Road
Fort Mill, SC 29715
By purchasing nursery stock, customers accept Trees.com’s terms and conditions of sale, constituting the entire agreement. Our liability will not be greater than the cost paid for the customer’s order in any circumstance.
